Analog Informatics
vs Klara
Choosing the Right Patient Engagement & Marketing Platform
Patient Engagement
Automation to reduce staff burden by making phone calls, sending sms, email, plus other communication outlets
Analog Informatics takes Patient Engagement to the next level. Utilizing powerful artificial intelligence to read events as they happen in the EMR, we can replace FTE’s and connect patients/caregivers and their doctors in any language without any effort from your medical practice.
- Artificial Intelligence
- Replace FTEs
- Messaging in multiple languages
Without the help of artificial intelligence, Klara is unable to react to events as they happen in the EMR which results in more management and work for FTEs.
- No Artificial Intelligence
- Cannot Replace FTEs
- No multi-language support
Multi-Language Support
Communicate with an increasingly diverse population. Comply with new Health Equity legislation.
Analog Informatics supports multiple languages for ever increasing international communities
- 40+ languages and counting
Klara does not offer multi-language support
Reputation Management
Reviews are the number one marketing tool. Medical establishments with the highest number of positive reviews gain the most exposure to new patients.
With AI, Analog Informatics completely frees your staff from sending and responding to reviews so your staff can focus on patient care. More time means more patients.
- AI automatically reads the EMR to send reviews
- AI responds to reviews using human-like language
Klara does not utilize AI to send or respond to reviews. Staff must manually enter the Klara app to respond to reviews which takes time away from FTEs and patients.
- No Artificial Intelligence
- Cannot respond automatically
Customer Relations Management (CRM)
CRM system for clinics or hospitals facilitates efficient patient management, appointment scheduling, communication, and analytics, enhancing operational efficiency and patient satisfaction.
By centralizing and automating patient communication, and providing valuable insights, our CRM optimizes healthcare delivery and supports targeted marketing efforts for patient acquisition and retention.
- Efficient patient management and appointment scheduling
- Analytics and reporting for data-driven decision-making
- Marketing capabilities for patient acquisition and retention
- Compliance with HIPAA regulations
- Patient reengagement for follow-ups
Klara does not offer a CRM or any marketing capabilities.
Comparison Chart
Feature
Appointment Reminders and Confirmation
AIC
Klara
Comments
(1) AIC template contents can be modified as desired at no cost by the client, or if the client wishes, we can do so for an extra fee. (2) Patient’s preferred method of communication is editable by the client’s staff or the patient. (3) Authorized guests can modify their communication preferences.
Can send messages via text, email, and Voice
AIC
Klara
AIC optimizes the transmit methods and allows patients/others to set their preferred mode of communication. The practice can select communication providers/use existing providers.
Can send text messages with the practitioner’s picture or practice logo attached.
AIC
Klara
Improve no-show/ cancellation rates by personalizing communication with patients and 3rd parties.
Pre-defined Message Templates.
AIC
43+
Klara
Klara utilizes a template library where the practice will have manually created predefined messages.
Practice can add/edit practitioners and locations in the system.
AIC
Klara
Detect and Report on incomplete practitioner and location information in EMR.
AIC
Klara
Detect and Report on incomplete and unusable patient communication data.
AIC
Klara
Amenity Website
Patient Concierge™
Personalized and SEO-optimized per-location amenities websites provide a concierge experience to every patient and their visitors. Ride-sharing links, parking, food, Wi-fi, bathrooms, site navigation, and more. Site link provided in every outgoing message. It can be customized by the practice.
AIC
Klara
Amenity websites help patients get to your office and answer most fundamental questions patients have about the practice location and what is nearby including where to park, where can my ride eat while waiting, where to get my meds after the appointment and more!
Automatic Appointment Updates
Automatically send appointment calendar file (ICS) download for appointments to patients and all authorized parties.
AIC
Klara
Klara has no ICS file download to allow the patient’s smart phone to remind them to take medication or pre/post visit care.
Automated real-time updates to authorized parties of patients: appointment confirmation, arrival, completion, cancellation, and no-shows.
AIC
Klara
Automatic notification of caregivers and transportation to pick up patients.
AIC
Klara
Automatic notification to providers of patient arrival in the office. Automatic nightly generation of appropriate thank-you and wellness check messages for all patients, caregivers, and families.
AIC
Klara
Pre-Op Appointment care plan with calendar file (ICS) for smartphones and PCs to patients and all authorized parties.
AIC
Klara
Klara can send routine instructions but cannot provide [offline] reminders for things like hourly medications. AIC can create customized plans based on the procedure the patient will have along with automated reminders right on their smart phone or device.
Automatically send post-Op Appointment care plan with calendar file (ICS) for smartphones and PCs to patients and all authorized parties.
AIC
Klara
Klara can send routine instructions but cannot provide [offline] reminders for things like hourly medications. AIC can create customized plans based on the procedure the patient will have along with automated reminders right on their smart phone or device.
Revenue and Operational Anomaly Reporting
Report on appointments stuck in pending and arrived states. Helps detect missed cancellations and no-shows for automated handling.
AIC
Klara
Report on completed appointments without encounters (chart). Check for unbilled and uncharted appointments.
AIC
Klara
Report on appointments with encounters, but the appointment was not in the fulfilled state. This report finds appointments with broken communication workflows caused by staff errors.
AIC
Klara
Generate reports sorted by location, practitioner, and type of error.
AIC
Klara
No-Show / Cancellation Management
Automatically detect patient no-shows and begin message workflows to get patients, caregivers, and family members to reschedule missed appointments. Message workflows are configurable by the practice as to frequency and content.
AIC
Klara
Klara cannot engage the patient’s family and caregiver(s).
Automatically detect unauthorized patient cancellations and begin message workflows to get patients, caregivers, and family members to reschedule missed appointments. Message workflows are configurable by the practice as to frequency and content. .
AIC
Klara
Klara cannot engage the patient’s family and caregiver(s).
Broadcasts
Immediate and scheduled broadcasts to patients and caregivers inform patients and others of delays and office issues. Immediate and scheduled broadcasts are supported. Patient list, location, and date filtering are supported.
AIC
Klara
Klara cannot engage the patient’s family and caregiver(s). |
Reputation Management
Public and internal reputation review requests with configurable retry, fatigue management, and settable intervals to initial and repeated requests.
AIC
Klara
Klara lacks completion tracking, fatigue management, or configurable options that are visible to practice.
Partnership with Pledge to donate to the charity of patient, family, and caregivers choice for each public review.
AIC
Klara
Interactive reputation reporting, with competitive analysis between offices and competitors.
AIC
Klara
Daily, weekly, and monthly emails of a wide variety of graphical reputation reports for each office to staff members. Track daily, weekly, and monthly yearly outcomes, compare with competitors.
AIC
Klara
Reputation generation and reports for locations and providers.
AIC
Klara
Generate reputation review requests for patients, caregivers, family members, and all patient-authorized persons.
AIC
Klara
Klara only requests patient reviews. This limits the cumulative ranking that can be achieved by the practice.
Offer manual reputation management of domains and personalized replies to positive and negative reviews.
AIC
Klara
Use of large language model generative AI to respond to patient reviews.
AIC
Klara
Marketing and CRM
Create marketing campaigns for patients for additional services offered.
AIC
Klara
Klara offers no marketing capabilities. CRM systems allow healthcare organizations to target and segment patient populations for marketing and outreach efforts. This can include promoting new services, sending out newsletters, or conducting patient satisfaction surveys.