Customer Engagement Model
When we say "Your Success is Our Passion™" we back it up with: Comprehensive Onboarding Services, Education, and Support Systems.
Attract, Connect, Engage
Customer Engagement Model
This timeline is a high-level overview of the steps taken in a typical customer roll-out. Please refer to the formal deliverables document (requires customer/partner logon credentials) that provides a comprehensive guide with milestones for both partners and customers. Because we are all dealing with PHI and unique practices, there are required client sign-offs in the formal deployment process. Customers do have access to the administrative interface of this product and can extensively customize the messaging and the behavior of the service.
Reach an Agreement on Implementation Timing with Customer
Obtain EMR Integration Credentials
Education on Technology and Best Practices of Modern Patient Engagement
Build Per-Location Amenity Sites
Cleanup EMR Data and Supplement Provider/Location Data
Resolve Online Reputation Site Ownership and Current State
Start Silent Deployment
Go-Live in One, then all Offices
Active Monitoring and Rapid Response to Anomalies
Regular Reports (daily, weekly, monthly) on ROI and Success
