Analog Informatics Corporation

Analog Informatics
vs Klara

Choosing the Right Patient Engagement & Marketing Platform

Attract, Connect, Engage

Patient Engagement

Automation to reduce staff burden by making phone calls, sending sms, email, plus other communication outlets

Analog Informatics takes Patient Engagement to the next level.  Utilizing powerful artificial intelligence to read events as they happen in the EMR, we can replace FTE’s and connect patients/caregivers and their doctors in any language without any effort from your medical practice.

  • Artificial Intelligence
  • Replace FTEs
  • Messaging in multiple languages

Without the help of artificial intelligence, Klara is unable to react to events as they happen in the EMR which results in more management and work for FTEs.

  • No Artificial Intelligence
  • Cannot Replace FTEs
  • No multi-language support

Multi-Language Support

Communicate with an increasingly diverse population.  Comply with new Health Equity legislation.

Analog Informatics supports multiple languages for ever increasing international communities

  • 40+ languages and counting

Klara does not offer multi-language support

Reputation Management

Reviews are the number one marketing tool.  Medical establishments with the highest number of positive reviews gain the most exposure to new patients.

With AI, Analog Informatics completely frees your staff from sending and responding to reviews so your staff can focus on patient care.  More time means more patients.

  • AI automatically reads the EMR to send reviews
  • AI responds to reviews using human-like language

Klara does not utilize AI to send or respond to reviews.  Staff must manually enter the Klara app to respond to reviews which takes time away from FTEs and patients.

  • No Artificial Intelligence
  • Cannot respond automatically

Customer Relations Management (CRM)

CRM system for clinics or hospitals facilitates efficient patient management, appointment scheduling, communication, and analytics, enhancing operational efficiency and patient satisfaction. 

By centralizing and automating patient communication, and providing valuable insights, our CRM optimizes healthcare delivery and supports targeted marketing efforts for patient acquisition and retention.

  • Efficient patient management and appointment scheduling
  • Analytics and reporting for data-driven decision-making
  • Marketing capabilities for patient acquisition and retention
  • Compliance with HIPAA regulations
  • Patient reengagement for follow-ups

Klara does not offer a CRM or any marketing capabilities.

Comparison Chart

Feature

Appointment Reminders and Confirmation

AIC

Klara

Comments

(1) AIC template contents can be modified as desired at no cost by the client, or if the client wishes, we can do so for an extra fee. (2) Patient’s preferred method of communication is editable by the client’s staff or the patient.  (3) Authorized guests can modify their communication preferences.

Can send messages via text, email, and Voice

AIC

Klara

AIC optimizes the transmit methods and allows patients/others to set their preferred mode of communication. The practice can select communication providers/use existing providers. 

Can send text messages with the practitioner’s picture or practice logo attached.

AIC

Klara

Improve no-show/ cancellation rates by personalizing communication with patients and 3rd parties.

Pre-defined Message Templates.

AIC

43+

Klara

Klara utilizes a template library where the practice will have manually created predefined messages.

Practice can add/edit practitioners and locations in the system.

AIC

Klara

Detect and Report on incomplete practitioner and location information in EMR.

AIC

Klara

Detect and Report on incomplete and unusable patient communication data.

AIC

Klara

Amenity Website

Patient Concierge™

Personalized and SEO-optimized per-location amenities websites provide a concierge experience to every patient and their visitors. Ride-sharing links, parking, food, Wi-fi, bathrooms, site navigation, and more. Site link provided in every outgoing message. It can be customized by the practice.

AIC

Klara

Amenity websites help patients get to your office and answer most fundamental questions patients have about the practice location and what is nearby including where to park, where can my ride eat while waiting, where to get my meds after the appointment and more!

Automatic Appointment Updates

Automatically send appointment calendar file (ICS) download for appointments to patients and all authorized parties.

AIC

Klara

Klara has no ICS file download to allow the patient’s smart phone to remind them to take medication or pre/post visit care.

Automated real-time updates to authorized parties of patients: appointment confirmation, arrival, completion, cancellation, and no-shows.

AIC

Klara

Automatic notification of caregivers and transportation to pick up patients.

AIC

Klara

Automatic notification to providers of patient arrival in the office. Automatic nightly generation of appropriate thank-you and wellness check messages for all patients, caregivers, and families.

AIC

Klara

Pre-Op Appointment care plan with calendar file (ICS) for smartphones and PCs to patients and all authorized parties.

AIC

Klara

Klara can send routine instructions but cannot provide [offline] reminders for things like hourly medications. AIC can create customized plans based on the procedure the patient will have along with automated reminders right on their smart phone or device.

Automatically send post-Op Appointment care plan with calendar file (ICS) for smartphones and PCs to patients and all authorized parties.

AIC

Klara

Klara can send routine instructions but cannot provide [offline] reminders for things like hourly medications. AIC can create customized plans based on the procedure the patient will have along with automated reminders right on their smart phone or device.

Revenue and Operational Anomaly Reporting

Report on appointments stuck in pending and arrived states. Helps detect missed cancellations and no-shows for automated handling.

AIC

Klara

Report on completed appointments without encounters (chart). Check for unbilled and uncharted appointments.

AIC

Klara

Report on appointments with encounters, but the appointment was not in the fulfilled state. This report finds appointments with broken communication workflows caused by staff errors.

AIC

Klara

Generate reports sorted by location, practitioner, and type of error.

AIC

Klara

No-Show / Cancellation Management

Automatically detect patient no-shows and begin message workflows to get patients, caregivers, and family members to reschedule missed appointments. Message workflows are configurable by the practice as to frequency and content.

AIC

Klara

Klara cannot engage the patient’s family and caregiver(s).

Automatically detect unauthorized patient cancellations and begin message workflows to get patients, caregivers, and family members to reschedule missed appointments. Message workflows are configurable by the practice as to frequency and content. .

AIC

Klara

Klara cannot engage the patient’s family and caregiver(s).

Broadcasts

Immediate and scheduled broadcasts to patients and caregivers inform patients and others of delays and office issues. Immediate and scheduled broadcasts are supported. Patient list, location, and date filtering are supported.

AIC

Klara

Klara cannot engage the patient’s family and caregiver(s).

Reputation Management

Public and internal reputation review requests with configurable retry, fatigue management, and settable intervals to initial and repeated requests.

AIC

Klara

Klara lacks completion tracking, fatigue management, or configurable options that are visible to practice.

Partnership with Pledge to donate to the charity of patient, family, and caregivers choice for each public review.

AIC

Klara

Interactive reputation reporting, with competitive analysis between offices and competitors.

AIC

Klara

Daily, weekly, and monthly emails of a wide variety of graphical reputation reports for each office to staff members. Track daily, weekly, and monthly yearly outcomes, compare with competitors.

AIC

Klara

Reputation generation and reports for locations and providers.

AIC

Klara

Generate reputation review requests for patients, caregivers, family members, and all patient-authorized persons.

AIC

Klara

Klara only requests patient reviews. This limits the cumulative ranking that can be achieved by the practice.

Offer manual reputation management of domains and personalized replies to positive and negative reviews.

AIC

Klara

Use of large language model generative AI to respond to patient reviews.

AIC

Klara

Marketing and CRM

Create marketing campaigns for patients for additional services offered.

AIC

Klara

Klara offers no marketing capabilities. CRM systems allow healthcare organizations to target and segment patient populations for marketing and outreach efforts. This can include promoting new services, sending out newsletters, or conducting patient satisfaction surveys.

Use clinical data to bug patients to schedule recalls to get ahead of chronic disease progression.

AIC

Klara

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