Analog Informatics vs. Relatient for Modernizing Medicine
This evaluation is based on public information and customer feedback as of May 30, 2023. This information is not guaranteed to be a complete feature list of either company. Prospective clients are encouraged to contact each vendor for the most up-to-date and accurate information.
Do you provide appointment reminders and confirmations like Relatient? Yes, and a LOT more.
Analog Informatic Corporation (AIC) provides:
- AI-Driven Modern Patient Engagement
- Reputation Reporting and Management
- Revenue Loss Recovery
Our solutions have been optimized for ModMed EMR solutions that provide a FHIR API interface.
Outcomes from AIC Technology
We increase practice revenue, reduce labor expenses, improve the practice’s reputation, and turn patients and their guests into patient referral advocates of the practice.
How Does it Work?
By continuously data mining ModMed EMR data and knowledge of clinical workflows, we transfer most front desk communication to our automated AI communication system. Up to about 14 messages over the entire pre- and post-appointment period to anticipate and answer patient and guest questions.
Patients Love AIC – They Hate Reminders and Confirmations
Patients love the consistent, personalized communication and caring tone delivered by our system over the pre and post-op periods.
Patients and guests regularly deliver 5-Star Google and Yelp reviews and send appreciation messages to their practices for using AIC.
We show the patient and their family that the practice cares about their well-being by keeping them informed, completing automated wellness checks, and sharing the practice’s appreciation of their business. Your personalized, caring messages are delivered constantly without additional work by your providers or the front desk.
Want more referrals and revenue? A modern patient engagement experience keeps patients and guests engaged rather than only annoying them about upcoming appointments (which they unsubscribe from regularly).
Compliance Requires Engaging More Than Just the Patient
We extend the EMR model to include the patient’s authorized caregivers, family, and friends in communication workflows. We deliver better outcomes than a patient-only approach by keeping the patient’s authorized personal care network engaged.
References are available to share the benefits they have seen moving to the AIC platform.
Appointment Reminders and Confirmation.
(1) AIC template contents can be modified as desired at no cost by client, or if the client wishes, we can do so for an extra fee. (2) Patient preferred method of communication, are editable by the client’s staff or the patient. (3) Authorized guests can modify their own communication preferences.
Can send messages via Text, Email, and Voice.
AIC optimizes the transmit methods and allows patients/others to set their preferred mode of communication. The practice can select communication providers/use existing providers.
Can send text messages with the practitioner’s picture or practice logo attached.
Improve no-show/ cancellation rates by personalizing communication to patients and 3rd parties.
Number of Message Templates.
AIC templates and usage cases are editable by practice. Relatient template modification is an extra-cost service.
Practice can add/edit practitioners and locations in the system.
Relatient extra cost service.
Detect and Report on incomplete practitioner and location information in EMR.
Detect and Report on incomplete and unusable patient communication data.
Personalized and SEO-optimized per-location amenities websites provide a concierge experience to every patient and their visitors. Ride-sharing links, parking, food, Wifi, bathrooms, site navigation, and more. Site link provided in every outgoing message. It can be customized by the practice.
Appointment reminder messages are sent to patients and their authorized families, caregivers, and others list.
Relatient only sends to patient.
Messages and configurations can be modified by practice with no extra cost.
Patients and authorized persons can edit their contact information and preferred method of communication.
Relatient allows patients to unsubscribe, with all other manual work done by office staff.
AUTOMATIC APPOINTMENT UPDATES
Automatically send appointment calendar file (ICS) download for appointments to patients and all authorized parties.
Relatient has no ICS file download.
Pre-op plan based on appointment type. The practice may build simple or complex care plans for every appointment type using the admin interface.
Automatically send post-Op Appointment care plan with calendar file (ICS) for smartphones and PCs to patients and all authorized parties.
Post-op plan based on appointment type. The practice may build simple or complex care plans for every appointment type using the admin interface.
Automated real-time updates to authorized parties of patients: appointment confirmation, arrival, completion, cancellation, and no-shows.
Automatic notification of caregivers/transportation to pick up patients.
Automatic notification to providers of patient arrival in the office.
Automatic nightly generation of appropriate thank-you and wellness check messages for all patients, caregivers,
REVENUE AND OPERATIONAL ANOMALY REPORTING
Report on appointments stuck in pending and arrived states. Helps detect missed cancellations and no-shows for automated handling.
Report on completed appointments without encounters (chart). Check for unbilled and uncharted appointments.
Report on appointments with encounters, but the appointment was not in the fulfilled state. This report finds appointments with broken communication workflows caused by staff errors.
Generate reports sorted by location, practitioner, and type of error.
Automatically detect patient no-shows and begin message workflows to get patients, caregivers, and family members to reschedule missed appointments.
Message workflows are configurable by the practice as to frequency and content.
Automatically detect unauthorized patient cancellations and begin message workflows to get patients, caregivers, and family members to reschedule missed appointments.
Message workflows are configurable by the practice as to frequency and content.
Automatically track pathology/lab tests for patients, caregivers, and families. Send Email, Text, and Voice updates to patients, caregivers, and family members on interim and full completion status automatically.
On lab/pathology completion, allow patients to immediately be connected to the office to schedule a pathology consultation.
Call transfers/bridging are an extra cost service.
Immediate and scheduled broadcasts to patients and caregivers inform patients and others of delays and office issues. Immediate and scheduled broadcasts are supported. Patient list, location, and date filtering are supported.
Relatient only transmits broadcasts to patients.
Public reputation review requests with configurable retry, fatigue management, and settable intervals to initial and repeated requests.
Relatient has a single public reputation request option. No completion tracking, fatigue management, or configurable options are visible to practice.
Partnership with Pledge to donate to the charity of patient, family, and caregivers choice for each public review.
Interactive reputation reporting, with competitive analysis between offices and competitors.
Daily, weekly, and monthly emails of a wide variety of graphical reputation reports for each office to staff members. Track daily, weekly, and monthly yearly outcomes, compare with competitors.
Reputation generation and reports for locations and providers.
Generate reputation review requests for patients, caregivers, family members, and all patient-authorized persons.
Relatient only requests patient reviews.
Offer manual reputation management of domains and personalized replies to positive and negative reviews.
Offered as an extra cost ongoing professional service by AIC.