Frequently Asked Questions
We can provide a limited 30-day free demo site connected to your non-production EMR sandbox. Messaging for your sandbox EMR is limited to only Email. Free 30-day read-only monitoring of your online Google and Yelp reputation sites is also available.
The price of our services depends on the package chosen and the monthly message volume. Click Here to see the price list.
All product bundles come with unlimited Email support and a block of phone and Zoom hours to help you get started. Click Here for the price list and the included time with each package.
You should expect the go-live process to take 2 to 6 weeks.
No, you can activate services as you need them.
Your staff must respond to 2-way texting and emails from patients and guests. We will send your team incorrect email addresses and phone numbers to correct in the EMR.
We will assist you in the migration process.
Your EMR must support the HL7 FHIR standard (STU2 or better), including Appointment, Patient, and other profiles. We require clinical access rights (User), not Patient. Our Statement of Work (SOW) documentation provides a complete list of necessary access rights. The client authorizes us to access their EMR and is responsible for any EMR connection fees. We will work directly with your EMR vendor once you have approved our access.