Custom Development
Custom, secure patient engagement workflows for your marketing and clinical use.
Attract, Connect, Engage
Continuous Patient Enagement
The objective of Continuous Patient Engagement is to provide a VIP Patient Concierge experience to every patient, caregiver, and guest irrespective of their economic or social situation (deliver true healthcare equity via AI).
Continuous Patient Engagement frees clinical staff to concentrate on delivering more billable patient services per staff member. The technology delivers a consistent branded automated experience to the patient and their support network.
Frustrated and Need an AI Assist?
Consider the amount of time skilled nursing and your staff take during the day doing repetitive, robotic, and frustrating activities suitable for AI and automation. Would you like to continuously survey patients on their clinical outcomes and progress? You have a huge database of previous patients that can be used to bring long lost patients to your practice via targeted engagement.
Interested in healthcare equity? Our multi-lingual solutions can engage not only the patient, but their entire social support network to provide continuous tailored communication to enhance outcomes.
Our developers create and manage certified, secure. planet-scale applications used by the largest companies in the world.
Custom Development
We can develop custom, secure patient engagement workflows for your marketing and clinical use. If you need anything in patient engagement, call us to discuss it. We may already be working on it.
You can use AI to improve cash flow by maintaining reliable patient loads (automated engagement and re-engagement) and improve outcomes by using automated secure communication surveys to avoid potential problems. AI can ensure patients don’t skip an appointment and never return due to your lack of resources to re-engage them.
Some Examples of Projects We Can Do for You:
- Drug and Device Clinical Trials, where you need to do regular polling and take action on anomalies.
- Insurance Claims Analysis and Actions to Put Lapsed Patients Back on Clinical Care Plans.
- We have automated Case Management to assess the current state of patients with clinical review and certification.
- Detecting Breaks in Acute Care Plan Scheduling Alerting and Re-Engagement.
- Automated Engagement of Lost Patients that Failed to Reschedule.
- Automated Monitoring Effects of Procedures and Clinical Trials by Periodic Polling and Reporting.
- Addiction Behavioral Monitoring and Mass Alerting of Breaks in Process.
- Diabetic Care and Retinopathy Intervention on Adverse Signals.
- Assisted Care Facility Exception Reporting to Practitioners and Caregivers.
EXAMPLE: NURSE CASE MANAGEMENT AUTOMATED
No more paying and frustrating expensive nursing staff to play phone tag with their patients, repeating the exact robotic phrases and questions. Nurses can now evaluate survey results, certify them, and intercede in abnormal situations efficiently. This means more frequent checking on patient conditions and more free staff to address problems. Our wellness checks can be carried out in English, Tagalog (Philipino), Chinese, Spanish, and other languages, and the results can be stored in your EMR.
Any human process your staff does with patients can be automated and made more efficient while maintaining human oversight and billability for patient interactions. We use data science to analyze patient data continuously, but we also alert on findings and post back to your EMR and other systems to alert staff as well as for billing purposes.
Call us, and let’s work together to improve your practice, patient/staff experiences, and outcomes.
Continuous Patient Engagement
(available now)
Automated Appointment Management: Customizable Online Intake Forms, Self-Service Appointment Scheduling, Reminders, Confirmations, Self-Service Cancellation and Rebooking. Patient Broadcasts based on Complex Appointment Criteria. Multiple Language Support: All Text, Email, and Voice Calls Generated in the Preferred Language of Patients and Guests. Most Popular Languages Already Supported. Essential Feature for Achieving Healthcare Equity of Marginalized Groups. Two-Way Texting and Email. Detection and Reporting of Delivery and Invalid Email Addresses and Phone Numbers. No App is Needed on Patient Phones. Amenity Website for Patients and Guests: Facilities Navigation, Links to Uber/Lyft, Food Options, Pharmacies, Wi-Fi Info, Restrooms, and more. Practitioner Messaging: Alert on Patient Arrival, Pathology Completion, and more. Automated Post-Appointment Online Review Requests for Google, Yelp, and others. Support for CAHPS and other surveys. Anti-Survey Fatigue Logic and Charity Donation Incentives for Reviews. Pre-Review Gating for Poor Reviews. Advanced Reputation Management: Per Location with Fixed-Response, Reporting, AI Responses (PHI Leakage Blocks), and Competitive Analysis. Lost Revenue and Appointment Error Anomaly Reporting: Data Science Analysis Delivered Daily, Weekly, and Monthly Exportable Reports. Automated Wellness Checks & Appreciation Messages: to Patients and Guests Automated Logistics Updates: Guests Updated on Patient Arrival, Pick-Up, Missed/Cancelled Appointments Automated Pathology Completion Status: Updates Sent to Patients and Guests. All Parties Informed on Lab Status Continuously. Automated No-Show and Cancellation Reminders: to Patients and Guests w. Self-Service Rebooking.
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