Automated Patient Logistics Updates
Continuously Keep Practitioners, Patients, and Guests Up-To-Date on Patient Logistics using EMR Data and AI
Amazon proactively tells you where your package is, but medical practices can’t do the same for patients and their guests. Healthcare is still stuck in the 1970s, using telephones, faxes, and on-demand patient communication. With the advent of AI, cloud computing, and EMRs, now is the time to provide automated patient logistics updates to all actors in healthcare.
Implementing Meaningful Use and EMRs has not improved the patient experience, increasing providers’ labor burden. However, EMR data can be continuously mined using AI to improve practice revenue, manage online reputation, and keep patients and their guests up to date at all times.
Patient Logistics
Practitioners need patient arrival notifications. Families want to know when and where their loved ones have appointments booked. They may want to know when loved ones arrive or when appointments are completed so they can pick them up. Patients, families, and caregivers must keep calling your offices to check on lab/pathology report completions. Practitioners run behind schedule, not knowing that they have patients waiting for them.
Analog Informatics® has solved many patient logistics challenges by using real-time EMR data, AI, and clinical workflows to generate a constant stream of logistical updates to practitioners, patients, and their authorized guests. Information is automatically delivered in an omnichannel format via SMS, Email, and voice calls.
Full Modern Patient Engagement Requires Communication of Patient Logistics
Using AI and EMR data, we continuously track patients as they confirm, arrive, check-in, and check out, as well as longer-term lab/pathology completions. As soon as there is a change in EMR status for the patient, we share that information with whomever the patient has subscribed to and is authorized to see their status. We provide real-time updates on pathology/lab completion status and alert the patient (and anyone they authorized) when it is time to contact their doctor’s office to review the results.
Updates are sent automatically via email, SMS/Text, and Voice per your preferences, all with no special human labor tasks. With these updates, we eliminate all of those inbound calls and make everyone happier in the process.
KEY TAKEAWAYS
- Modern patient engagement requires real-time appointments and lab/pathology updates of patients and their authorized social network.
- AI technology and your EMR data can automatically message patients and their social networks in a timely, authorized, and appropriate manner. All messaging templates can be customized.
- Keep appointment and pathology data up to date in the EMR, and our AI service automatically takes care of the required patient communication work. No extra work.
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