Increase HCAHPS and Hospital Funding
Multilingual continuous patient engagement with AI
Improve HCHAPS and ASQ Scores
- Personalized multilingual communication tailored to each patient, caregiver, and family member, addressing key HCAHPS areas.
- AI-powered patient concierge that automates routine tasks and communication, freeing up staff time for more personalized interactions to boost HCAHPS scores.
- Proactive outreach and inclusive communication with patients and families throughout the care journey, fostering engagement and improving satisfaction ratings.
Increase Medicare Reimbursement Rates
- Boost HCAHPS scores through personalized multilingual communication, improving patient satisfaction metrics tied to higher Medicare reimbursement rates.
- HCAHPS scores make up 25% of a hospital’s total performance scores.
- Hospitals with higher HCAHPS scores receive higher Medicare reimbursement through VBP incentives.
- While clinical quality metrics have traditionally been the focus, patient experience scores are now a crucial determining factor of hospital reimbursement.
Improve Google and Yelp Reputation Scores
- We automate review requests after each patient interaction, encouraging patients to leave feedback on platforms like Google and Yelp, which impacts online reputation and patient acquisition.
- Our AI personalizes automated replies to patient reviews, addressing concerns promptly and fostering engagement to improve satisfaction metrics tied to HCAHPS and ASQ scores.
- AI-powered patient concierge enhances patient engagement throughout the care journey, leading to better overall satisfaction and higher ratings that influence future patient acquisition.
- Businesses with a higher number of reviews rank higher in search engine results and appear more prominently on review platforms.
Multilingual Patient Engagement & Healthcare Equity
- Seamless integration with EMR/EHR systems
- AI-powered translation capabilities
- Multilingual outreach to patients’ entire support network
- Improved patient outcomes through clear multilingual instructions
- Enhanced patient satisfaction by breaking down language barriers
- Empowering non-English speakers to actively participate in their care plans and feel more informed about their health
- Reduced risk of medical errors by minimizing miscommunication and ensuring clear multilingual communication throughout the care journey
Reduce Healthcare Staff Turnover
- Our AI automates routine communication tasks like appointment reminders, updates, and post-visit follow-ups, reducing administrative burden on staff
- Facilitate seamless patient-provider communication throughout the care journey via multilingual messaging, enhancing patient engagement while freeing up staff time
- Provides AI-powered patient concierge that addresses common patient/family inquiries and needs, alleviating strain on front desk and nursing staff
- Patient broadcasting for important updates, preventing unnecessary visits/calls that congest staff workloads
- Streamline processes like online scheduling, appointment management, and review solicitation, optimizing staff productivity and efficiency
- Foster positive patient experiences by ensuring timely, personalized communication, which can improve job satisfaction and reduce burnout-related turnover
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