Automating Patient Appreciation Messaging
Do you and your staff thank every patient and their guests for visiting your office after every appointment? Do you take the time to thank their caregivers and family for trusting you and your team?
The rarest and most precious gift in life is appreciation. Giving this gift is much easier now via post-appointment automated messaging from Analog Informatics Corporation.
Proper Patient Engagement Requires Patient Appreciation
Let’s face it: your front desk staff is fried from the hectic pace of today’s patient flow. Staff can get grumpy, frustrated, and seem uncaring, especially when it gets super busy.
With patients constantly coming into and out of your office, front desk staff may be too busy with existing patients to express gratitude (a smile and simple thank you) to patients leaving. This frenetic reality leaves patients and their guests feeling uncared for and can take away feelings of impersonal care.
Giving time and attention to patients and guests improves their engagement with your practice. This, in turn, leads to better self-care. Additionally, it results in more referrals and improved revenue and reviews for your practice.
Automation of Patient Appreciation Messaging
Analog Informatics Patient Concierge automatically sends appreciation messages to patients, caregivers, families, and all other authorized persons using your existing EMR data. These messages go out automatically with no effort needed by you or your staff.
Patients may complain about getting too many messages from the practice reminding them about their upcoming appointments, but this pattern does not apply to appreciation messages.
Email, text, and/or voice messages are transmitted each evening based on practice policy. Patient Concierge automatically picks the best communication method from records in your EMR and the patient/guest preferences they control.
Showing appreciation is the key to a successful repeat business in all fields. With automation, it is easy to do.
Show You Care by Practitioner Personalization
Patient appreciation messages can include a picture of the provider delivering services using our MMS text messaging feature. Associating a friendly picture with the services delivered creates a more personal bond. Practitioner pictures can be associated with other messages, such as reminders, care plans, etc.
Price of Automated Appreciation Messages
The cost of automated wellness checks is less than $0.10 per patient/guest, but its value in patient and guest morale from the interaction is priceless. The appreciation message feature is part of a comprehensive patient engagement capability for your EMR that provides a white-glove concierge experience to every patient and guest of your practice.
Our core philosophy is to radically reduce the communication workload of front desk staff and practitioners while improving the patient experience using automation and AI technology appropriate for healthcare. Improvements in the practice and patient experience occur within days of deployment.
The results of automating communication are dramatic in their ability
to create strong emotional bonds and loyalty to your practice.
Want More Information?
Reach out today for more information or to schedule a free product demo