Automate Online Practice Reputation Management
An excellent online reputation is the easiest, quickest, and cheapest way to acquire more patients.
Solution Overview
Building a Successful Reputation Management Program
To implement a successful online reputation management program, you must complete these steps consistently:
- Solicit Online Reviews from Every Patient and Guest without over-polling (survey fatigue). Remind them to fill out reviews gently but relentlessly. Use optional pre-reviews to gauge sentiments for troubled practice locations before sending them to a public review site.
- Reply to every online review professionally and uniquely to show feedback is appreciated and acted upon.
- Measure and chart the progress of each office. Share the results with all staff members consistently.
- Take retraining actions and add resources for locations where patients consistently complain about attitude and performance problems.
Key Takeaways
- Managing your online reputation is complex and time-consuming. Your staff lacks the time, attention, and expertise to manage it effectively.
- Today, patients choose a practice based on its online reputation and recent quality reviews.
- Most online practice reviews are awful because only complainers review your practice. It takes 10x to 20x good reviews to overcome a bad review.
- Our AI technology reaches every patient. Our data warehouse visualizations prove the efficacy of our technology and its ability to improve your reputation.
- AI and automation are the only solutions for engaging today’s always-connected patient.
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